Your privacy matters to us.
- Company: Cleveland Customs
- Effective Date: May 2026
Table of Contents
1. Introduction
Cleveland Customs (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information you provide when visiting clevelandcustomsdetailing.com (“Site”). By using our Site, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
When you submit a contact form, quote request, or lead form on our Site, we may collect:
- Full name
- Email address
- Phone number
- Home or service address
- Vehicle details (year, make, model, condition) or property details (size, type, condition)
- Any additional information you choose to include in your message
2.2 Information Collected Automatically
- IP address and general geographic location
- Browser type and operating system
- Pages viewed and time spent on the Site
- Referring URL (the page that linked you to our Site)
2.3 Cookies
3. How We Use Your Information
- Respond to your inquiries and provide quotes or service information
- Contact you by phone, email, or text message regarding your request
- Schedule appointments and deliver requested services
- Improve our website and marketing efforts
- Send promotional communications (you may opt out at any time)
- Comply with legal obligations
4. Text Message / SMS Communications
5. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website or conducting our business (e.g., CRM platforms, email marketing tools, scheduling software), subject to confidentiality obligations
- Legal authorities when required by law, court order, or to protect the rights and safety of our company or others
We may use platforms such as [e.g., GoHighLevel, HubSpot, Mailchimp — list your CRM/tools if known] to manage leads and communications. These platforms have their own privacy policies.
6. Data Retention
7. Security
8. Children's Privacy
9. Your Rights & Choices
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at info@clevelandcustomsdetailing.com
10. California Residents — CCPA Notice
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. For requests or more information, contact us using the details below.
11. Changes to This Policy
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Cleveland Customs
36635 Reading Ave,
Willoughby, OH 44094
Phone: 216-309-4387